Every once in a while, a customer runs into a problem while installing their Illuminations module. An error screen will pop up and when they click “OK,” a window of mumbo jumbo computer language will appear for them to send in our direction. Fortunately, the ways to fix these crashes are very simple! It is almost always one of two problems. In order to get to this error screen, you are already halfway there! Now we just need to help the module install properly. Check if Fix 1 is the fix you need and, if that is not the issue, try Fix 2.
Fix 1: The names for Illuminations modules cannot be changed and still install properly. The proper name should be “Illuminations-Year-[year you purchased].ilmmodule.” When the module is downloaded more than once, computers will automatically add numbers to the end of the file name, usually in parentheses (i.e. “Illuminations-Year-One(1)”). Begin by locating the module files you have already downloaded. (They are usually in your Downloads folder.) If there are any modules for the year you are installing that do not have any additional numbers on the end of the name, double-click that module and it will install properly. If there is a mis-named file, rename it to the original name by eliminating any extra numbers or parentheses. Double-click the renamed file and install. If all your modules are missing, you can log in to your account through the shopping cart on this website and download the Illuminations module again by viewing your recent purchase.
Changing to the proper file name will fix most installation crashes. If the problem persists on a Windows computer, try Fix 2.
Fix 2 (Windows only): First, uninstall Illuminations from your computer. To do this, you will need to go to your Control Panel and click into “Add/Remove Programs.” From here, you can find Illuminations and remove it. After it is finished being uninstalled, reinstall the program. Most likely you still have “Illuminations.exe” in your download folder. You can open this file to save you the hassle of downloading it again. If it is not there, you can log in to your account through the shopping cart on this website, and download “Illuminations.exe” again by viewing your recent purchase. After double-clicking the program installer, Illuminations will install normally. Once it is finished, double-click on the Illuminations module that you downloaded (or you can download this from our website again). It should also install normally and finish with a pop up screen that says “Your module has been installed.” If it crashes again, check Fix 1 once more to confirm that the module file is named correctly.
If the problem still persists, just submit a ticket here for our technical support team, and we'll be glad to lend a hand!