If you receive a password request logging into any of our digital products, please verify that Adobe Reader (Versions 10, 11, or DC) is your default PDF viewer.


PC Users:


If you do not have Adobe Reader installed on your computer, you can download it at Adobe.com and then restart your computer. Once you know you have Adobe Reader installed, go to Control Panel>Programs>Set your default programs. It may take the list a bit to fully load. Find Adobe Reader (please note that this is not the same as “Reader” by Microsoft), then click Choose defaults for this program. When the new screen appears, check the PDF box and Save.


Alternatively you can right click on a simple pdf file in your file cabinet, select Open With, Adobe Reader. In a few moments a message will ask if you wish to set Adobe Reader as your default. Click Yes. Also click Yes to allowing the application to make changes to your computer. Adobe Reader should now be set as your default pdf viewer and your Bright Ideas Press applications should open with full functionality.


Mac Users:


Mac users often find that PDF files default to opening in a program called Preview – this is fine for simple image files, but our PDF files are complex and Preview can’t handle them. Once Adobe Reader is installed on your Mac, control+click the file you’re trying to open and select Open With—>Adobe Reader.