Technical FAQ
We consistently get questions concerning expired or missing download links. That’s an easy fix. Our links expire 3 days after they’ve been sent. So, if your ...
Tue, Jan 24, 2017 at 11:49 PM
If you receive a password request logging into any of our digital products, please verify that Adobe Reader (Versions 10, 11, or DC) is your default PDF vie...
Tue, Jan 24, 2017 at 11:54 PM
Your download link will allow you to download the product you purchased for your family 3 times. Please contact our team if you need additional downloads. (...
Tue, Jan 24, 2017 at 11:57 PM
Absolutely! We've been there! Kindly submit a help ticket here to our technical team. If you supply your name, email, and order number (if convenie...
Wed, Jan 25, 2017 at 12:00 AM
1) Avoid Using Preview (Mac users) Mac users often find that PDF files default to opening in a program called Preview – this is fine for simple image fi...
Wed, Jan 25, 2017 at 12:04 AM
Sometimes anti-virus software can be a bit over zealous. If you are having trouble downloading our software because of your anti-virus program, the only sol...
Wed, Jan 25, 2017 at 12:14 AM
Thank you for your interest in [PRODUCT NAME HERE]! You can find this at any of our great retail partners, such as Christian Books or Rainbow Resources. Ple...
Tue, Feb 25, 2020 at 11:11 AM
Hi, Thanks for reaching out! We appreciate the opportunity to serve you. You probably still have the data files, but you're not able to open th...
Tue, Nov 1, 2022 at 12:41 PM
Hi, Thanks for reaching out! We appreciate the opportunity to serve you. https://brightideaspress.com/ If you can't see this top ba...
Thu, Aug 17, 2023 at 2:30 PM
Are you familiar with how to use print ranges? Please don't print all 700 pages of this.It's way more than you need physical paper for; just print t...
Thu, Sep 14, 2023 at 11:20 AM